At Hive Wealth Co, we are committed to protecting your privacy in accordance with the Privacy Act 1988 (Cth). This Privacy Policy describes our current policies and practices in relation to the handling and use of personal information.
We will ask you for personal information when we assist you with your finance. Personal information may include any sensitive information (including health information) and may include any information you tell us about any vulnerability you may have. We use the information you provide to advise about and assist with your credit needs. We only provide your information to the companies with whom you choose to deal (and their representatives).
We also use your information to send you requested product information and to enable us to manage your ongoing relationship with us e.g. invoicing, client surveys etc. We may do so by mail or electronically unless you tell us that you do not wish to receive electronic communications.
We may occasionally notify you about promotions, new services and special offers, events or articles we think will be of interest to you. We may send you regular updates by email or by post. If you would rather not receive this information, email or write to us.
We may also use your information internally to help us improve our services and help resolve any problems.
If you don’t provide us with full information, we can’t properly advise or assist you with your credit needs.
We strive to maintain the reliability, accuracy, completeness, and currency of the personal information we hold and to protect its privacy and security. We keep personal information only for as long as is reasonably necessary for the purpose for which it was collected or to comply with any applicable legal or ethical reporting or document retention requirements.
We hold the information we collect from you in secure digital systems including our CRM (Mercury Nexus), cloud-based document storage (Google Drive), lender platforms (e.g. ApplyOnline), and secure third-party verification systems (e.g. NextGen ID and Open Banking platforms such as Frollo). Limited physical records may be stored securely where required.
We ensure that your information is safe by implementing secure access controls, password protection, encryption where applicable, restricted staff access, secure cloud environments, and working only with reputable third-party providers that comply with Australian privacy obligations. We also ensure our offshore support team operates under strict confidentiality and data protection procedures.
We do not sell, trade, or rent your personal information to others.
We may need to provide your information to our credit licensee, contractors who supply services to us, or to other companies in the event of a corporate restructure. However, we will do our best to ensure that they protect your information in the same way that we do.
We may also provide your information to others if required by law or under circumstances permitted by the Privacy Act.
Disclosures to overseas recipients
Some recipients may be based overseas, including the Philippines, India, and Nepal.
We may use your contact details to send direct marketing communications relevant to our services. You can opt out at any time.
Upon receipt of your written request and sufficient information to identify you, we will disclose the personal information we hold about you. We will also correct, amend or delete any personal information that we agree is inaccurate.
If you wish to access or correct your personal information please contact:
Privacy Officer: Julia Bonato
Email: lending@hivewealthco.com.au
We do not charge for receiving a request for access to personal information or for complying with a correction request. We do not charge for providing access to personal information.
By asking us to assist with your credit needs, you consent to the collection and use of the information you have provided for the purposes described above.
For more information on your privacy rights please visit www.oaic.gov.au
We welcome your questions and comments about privacy.
Privacy Officer: Julia Bonato
Phone: 0451 800 719
Email: lending@hivewealthco.com.au
Internal Dispute Resolution
If you have a complaint, please contact:
Complaints Officer: Julia Bonato
Phone: 0451 800 719
Email: lending@hivewealthco.com.au
Please include as much detail as possible so we can properly assess and resolve your concern. You can submit complaints via email, phone, or in writing.
We will attempt to resolve complaints promptly and fairly.
